FAQs

We may be able to offer the answer to some of our most commonly asked right here, but if not, please pick up the phone or email us and we will respond to your enquiry as soon as we can.

Frequently asked questions

What are the benefits of home care?

We believe care should be a personal choice that is planned ahead, not a reaction to a situation or development. 72% of people would rather be in the comfort of their own homes, but due to reactionary decisions made by others, this is not always the case. Proactively planning care before it is required is the best way to avoid this. We are happy to help you do this.

How is Happiest at Home different?

When it comes to care there is no ‘one size fits all’ solution. Everyone is different, we pride ourselves in delivering a truly bespoke service, delivered by your dedicated CAREPal.
Our care services are wide ranging, to offer a tailored care solution for you or a loved one.

How can you make sure that I like my CAREPal?

Our fantastic care is delivered by our fantastic team of CAREPal. We take lots of time to select caring, enthusiastic, reliable people who genuinely love what they do. They all take great pride in their work, as to them it’s a vocation not a job. We make sure that we understand what their hobbies and interests are, so that these can be matched to yours. Be that going to football match or playing board games or cards.

How does the cost of home care compare with the cost of going into a residential care home?

You don’t need to tell us to some care is perceived as expensive. However, the beauty about home care is that you only pay for the care that you need, it’s dedicated to you, all in the comfort of your own home. When you consider that a residential care home has a staffing ratio to look after a number of clients, the care provided is shared between those clients. If you look at it like that home care is much better value for money.

Why do you use the term CAREPal?

We use the term CAREPal rather than plain carer because a Pal:- A pal is a good friend. When you’re feeling nervous, sad, or lonely, it can make you feel better when you see a pal.

Also, because at Happiest at Home you are given a dedicated carer or your personal dedicated CAREPal(s) who will visit you each and every visit.

What is the minimum duration?

A minimum call duration of 2 hours is advisable. This way your support is not rushed.

Are there any upfront costs?

No, we do not charge any upfront costs, you only pay for the service we provide.

How do I pay for my care? Do I need to pay cash?

Not at all, our CAREPals would never ask for cash payments. We offer peace of mind payments through a secure technology platform that automatically generates your weekly timesheet and invoice.

This is sent to you and then payment is taken from either a debit or credit card of your choice. This is all done seamlessly and the payments are taken through Barclaycard and are regulated and validated by the Payment Card Industry Data Security Standard, commonly known as PCI DSS.

Our system has an area for you to Log In, allowing you or a family member to confirm that a CAREPal visit has taken place and to see up to date billing data.